Dr. Gavin Winston: Understanding Cognitive Problems to Improve Quality of Life for People with Epilepsy

“Thanks to the PSI Foundation’s support, we showed that a quick, affordable robotic test can reliably detect thinking and memory problems in people with epilepsy. By combining this tool with advanced brain imaging, we are improving our understanding of the brain changes behind these difficulties. This paves the way for more tailored treatments in the future.” -Dr. Gavin Winston

About Dr. Gavin Winston

Dr. Gavin Winston is a Professor in the Department of Medicine at Queen’s University, with a cross-appointment to the School of Computing and affiliation with the Centre for Neuroscience Studies. He is also a Visiting Professor at the UCL Queen Square Institute of Neurology.

With more than 20 years of experience across Europe and North America, Dr. Winston is a clinician scientist whose work sits at the intersection of neuroimaging, neurotechnology, and machine learning. His research focuses on improving how cognitive impairments are detected and understood in people with epilepsy including the use of robotic technology. Other research interests include improving the detection of the underlying abnormality in patients with normal conventional MRI scans using novel quantitative contrasts and machine learning techniques.

About the Funded Study

Epilepsy affects approximately 1 in 100 people, and for many, the impact extends beyond seizures. Difficulties with memory, attention, and thinking are common, yet they are often underdiagnosed because traditional testing can be expensive and difficult to access.

Through the PSI Clinical Research grant, Dr. Winston’s team evaluated a new approach using the Kinarm Endpoint Robot, a robotic system that measures brain function through movement-based tasks. His study, aptly titled “Neuroimaging Biomarkers of Cognitive Dysfunction in Epilepsy”, found that there was a strong agreement between this technology and standard cognitive tests, confirming it can serve as a reliable and efficient screening tool.

The robotic assessments also provided more detailed insights, namely that many patients experience slower processing speed and reduced accuracy–even when motor skills remain largely intact. These differences are often difficult to detect with conventional methods. When combined with advanced MRI techniques, the research also identified changes in brain networks associated with memory, attention, and planning.

Winston Research Team
World Congress of Neurology 2023 conference in Montreal, QC. Left to right: Adam Falah, Theo Aliyianis, Dr. Gavin Winston, Andrea Ellsay, Brooke Beattie.

Impact of the Funded Study

Cognitive impairment is a major factor affecting quality of life for the roughly 300,000 Canadians living with epilepsy, yet it remains widely underrecognized. This PSI-funded study shows that faster and more accessible screening is possible, which could allow more patients to be assessed earlier and more accurately. Earlier detection opens the door to better support, more informed care decisions, and improved daily functioning.

Dr. Winston’s research is already influencing how clinicians and researchers think about epilepsy and cognitive health. By demonstrating that robotic assessments can capture subtle cognitive changes, the study supports a shift toward more scalable and precise screening methods. The findings also contribute to the growing understanding of epilepsy as a network disorder, where disruptions across interconnected brain systems shape cognitive outcomes. These insights may help guide the development of targeted treatments and provide measurable biomarkers for future clinical trials.

Building on Dr. Winston’s work, a $2.3 million grant from the Weston Foundation is supporting the development of a mobile brain health lab led by Prof. Stephen Scott, inventor of the Kinarm and co-investigator for this work. This initiative aims to bring advanced cognitive assessment tools directly into communities, helping to reduce barriers such as cost and geographic access while enabling larger-scale research.

Dr. Winston’s work reflects a broader shift toward technology-enabled healthcare. By combining robotics with advanced brain imaging, his research is helping move the field closer to earlier detection, clearer understanding, and more personalized treatment of cognitive challenges in epilepsy.

2023 PSI Graham Farquharson KT Fellow at the Finish Line: Dr. Krishan Yadav Crosses the Endpoint

After a few years of tirelessly working towards their research program and knowledge translation (KT) activities, our PSI KT Fellows reach the finish line of their fellowship. As they cross the end point towards their award, we asked our fellows for reflections on their journey to share their highlights from the fellowship and advice for other aspiring or current KT Fellows.

What are the key accomplishments and outcomes from your award?

With the support of the PSI Graham Farquharson KT Fellowship, I was able to assemble a multidisciplinary team of key stakeholders to develop the first Canadian best practice recommendations for diagnosis and management of three types of skin and soft tissue infections: cellulitis, skin abscess, and necrotizing fasciitis. These best practice recommendations are endorsed by the Canadian Association of Emergency Physicians. I also gained valuable experience through direct mentorship with experienced KT scientists for the duration of the Fellowship.

What are some lessons learned during the PSI KT Fellowship?

An important lesson I learned was the importance of working with all relevant stakeholders, who all bring important and varied expertise to the projects. The most important thing was to obtain mentorship from experienced KT scientists to ensure that the projects stayed on track for success.

What was the most memorable moment of this KT Fellowship?

The most memorable moment was obtaining full endorsement of the best practices checklists we had developed from the Canadian Association of Emergency Physicians, which is the largest professional body for emergency physicians in Canada.

What are some general tips and advice you would give to those who are currently completing their KT Fellowship?

I would strongly recommend thinking carefully about the components of the team you will need to ensure success. This should include key stakeholders and experienced KT scientists. Working with patient partners with lived experience was a hugely valuable experience and can lead to much more robust patient-centred evidence generation.

New PSI Funding Opportunity: 2027 PSI Mid-Career Knowledge Translation (KT) Fellowship

PSI acknowledges that mid-career can be a challenging time for physician researchers. During this phase, there are often additional academic roles and responsibilities including committee work, leadership positions, and mentoring of junior investigators, while clinical work continues. PSI recognizes the importance in supporting this phase of an investigator’s trajectory.

PSI Launches the 2027 PSI Mid-Career Knowledge Translation Fellowship

PSI Foundation is very pleased to announce the new funding opportunity for the 2027 PSI Mid-Career Knowledge Translation Fellowship. This Fellowship is intended to provide salary support for a mid-career physician researcher in Ontario who has demonstrated the ability to successfully complete high-impact knowledge translation research. The Fellowship funds, dedicated to salary support, must protect at least 50% of the Fellow’s time to conduct such research.

Please note: Knowledge translation must be the fundamental purpose of this Fellowship and must be demonstrated in the application.

Amount and Duration of Funding

Total Support

This program offers two options for a funding timeline for salary support:

A maximum of $400,000 over two years;

OR

A maximum of $400,000 over three years.

The award is intended to protect at least 50% of the fellow’s time to undertake research, regardless of whether the award is taken over two or three years.

Matching Funding Requirements

The sponsoring institution is required to fund 50% of the total award.

For example, if the fellow requests a total support of $400,000 over two years, then PSI will fund $200,000 over two years ($100,000 per year) and the institution is required to co-fund $200,000 over two years ($100,000 per year).

Eligibility

For this competition, the candidate for the Fellowship must be:

  • A practicing physician in Ontario with a College of Physicians and Surgeons of Ontario licensed M.D. having direct patient care responsibilities and an academic appointment, thus eligible to apply for their own research grants as an independent investigator
  • Within six (6) to fifteen (15) years of their first academic appointment and have demonstrated potential for high impact research work
  • Dedicating at least 50% of a full-time schedule to the Fellowship

The PSI Mid-Career Knowledge Translation Fellow is able to apply to PSI for an operating grant (e.g. Clinical Research grant).

Important Information in Funding Guidelines

The Funding Guidelines contain important information regarding the award, including PSI’s definition of knowledge translation, matching funding requirements, and funding criteria. Please review this document before applying.

How to Apply

PSI is launching this competition through a Letter of Intent (LOI) process. Please note that for this competition, applicants are required to submit their applications directly to PSI, not through their institution.

We require all applicants to submit the completed LOI directly to PSI via the PSI Online Grants Management System (https://psifoundation.smartsimple.ca/) by June 8th, 2026 at 5pm EST. LOIs will be reviewed by the PSI Grants Committee in June/July 2026.

PSI will invite successful applicants to submit full applications by October 5th, 2026 at 5pm EST, which will undergo peer review and committee review for a final funding decision in December 2026.

Questions?

Please contact the PSI Office to discuss any questions you may have about submitting an application for funding.

New PSI Funding Opportunity: 2027 PSI Graham Farquharson Knowledge Translation (KT) Fellowship

PSI Launches the 2027 PSI Graham Farquharson Knowledge Translation Fellowship

PSI Foundation is very pleased to announce the new funding opportunity for the 2027 PSI Graham Farquharson Knowledge Translation Fellowship. This Fellowship is intended to provide salary support for a new investigator who has demonstrated the ability to successfully complete high impact knowledge translation research. The Fellowship funds, dedicated to salary support, must protect at least 50% of the Fellow’s time to conduct such research.

Please note: This funding opportunity is not an additional PSI operating grant. Knowledge translation must be the fundamental purpose of this Fellowship and must be demonstrated in the application.

Amount and Duration of Funding

This program offers two options for a funding timeline for salary support: A maximum of $150,000 per year for two years; OR a maximum of $100,000 per year for three years.

Please note: the award is intended to protect at least 50% of the fellow’s time to undertake research, regardless of whether the award is taken over two or three years.

Eligibility of Candidate

For this competition, PSI has set the eligibility criteria for candidates as follows:

The candidate for the Fellowship must be either:

  • Within six (6) years of their first academic appointment and have demonstrated potential for high impact research work
    • Please note: PSI has adjusted this eligibility requirement in recognition of the impact of the COVID-19 pandemic
  • Dedicating at least 50% of a full-time schedule to the Fellowship
  • A practising physician with a College of Physicians and Surgeons of Ontario (CPSO) licensed M.D. having direct patient care responsibilities and an academic appointment, thus eligible to apply for their own research grants as an independent investigator.

OR

  • A clinical fellow or a practicing physician without an academic appointment in Ontario having direct patient care responsibilities, with a supervisor who has an academic appointment and that can provide the necessary research supervision and infrastructure (including administering the grant at the sponsoring institution). A letter of support from this supervisor must be included in the application.

The PSI Graham Farquharson Knowledge Translation Fellow is able to apply to PSI for an operating grant (e.g. New Investigator grant).

Important Information in Funding Guidelines

The Funding Guidelines contain important information regarding the award, including PSI’s definition of knowledge translation, sponsoring institution requirements, and funding criteria. Please review this document before applying.

How to Apply

Similar to the previous years, PSI is launching this competition through a Letter of Intent (LOI) process. Please note that for this competition, applicants are required to submit their applications directly to PSI, not through the institution.

We require all applicants to submit the completed LOI directly to PSI via the PSI Online Grants Management System (https://psifoundation.smartsimple.ca/) by June 8th, 2026 at 5pm EST. LOIs will be reviewed by the PSI Grants Committee in July 2026.

PSI will invite successful applicants to submit full applications by October 5th, 2026 at 5pm EST, which will undergo peer review and committee review for a final funding decision in December 2026.

Questions?

Please contact the PSI Office to discuss any questions you may have about submitting an application for funding.

2026 PSI Graham Farquharson KT Fellow at the Starting Line: Passing the Baton to Dr. Robert Simpson

Upon receiving their approval letters and sharing the exciting news of the award with their community, the PSI Knowledge Translation (KT) Fellows begin preparing to get settled in their place at the starting line. As Dr. Robert Simpson embarks on their KT Fellowship journey, we asked them few questions to know them beyond their recipient biography, as well as some notes they could pass on to future applicants. 

Please use 3 words to describe how you feel as you begin your KT Fellowship.

Excited, engaged, committed (but also a little nervous).

Why did you apply for the PSI Graham Farquharson KT Fellowship? How does this award align with your current research and career goals?

I applied for this award because I felt the PSI definition of knowledge translation (‘taking clinical research findings and encoding them into clinical policies’) aligned very well with where my research was at the time.  I had completed many years of preparatory work to understand the scope of the issue at hand i.e., high levels of psychological distress in people with multiple sclerosis contrasted with limited treatment offerings in clinical care, but strong evidence in knowledge syntheses to support the effectiveness of psychological therapies in this context.  The need to translate this into practice was thus really clear and I think that created a strong sense of purpose in my mind to present the proposal to PSI. I’m glad I did.

What are 3 to 5 general tips and notes you would pass on to those preparing their KT Fellowship application?

  • Be intentional and be organized – although there is a good lead in time from advertisement of the fellowship to submission of a letter of intent and then the full application, there is a lot of documentation required and this involves requests for time and support from collaborators, mentors, and sponsors, who themselves will need time to review materials and provide any necessary documentation.
  • Be confident in communicating your passion for the work you propose.  You would not be doing this unless it is important and the passion you have will sustain you to be successful in your project whether in this opportunity or the next.
  • Draw on the generous and invaluable support of your trusted colleagues and mentors. Their critical reviews can greatly enhance the messaging in how you present your application, and their expertise, which likely differs from your own, can bring enhanced design thinking and application of methods to bolster your ideas.

2026 PSI Mid-Career KT Fellow at the Starting Line: Passing the Baton to Dr. Sophiya Benjamin

Upon receiving their approval letters and sharing the exciting news of the award with their community, the PSI Knowledge Translation (KT) Fellows begin preparing to get settled in their place at the starting line. As Dr. Sophiya Benjamin embarks on her KT Fellowship journey, we asked her a few questions to know her beyond her recipient biography, as well as some notes she could pass on to future applicants.

Please use 3 words to describe how you feel as you begin your KT Fellowship.

Grateful, Energized, Hopeful

Why did you apply for the PSI Graham Farquharson KT Fellowship? How does this award align with your current research and career goals?

My interest in sleep began through my work at GeriMedRisk. Over years of providing medication optimization consultations for older adults across Ontario, I noticed a persistent pattern: so many of the people referred to us were on sedative-hypnotic medications or off label antipsychotics for sleep. It became clear that insomnia was being managed almost entirely through potentially inappropriate prescribing, rather than through the evidence-based behavioural interventions we know are safer and more effective. That observation set me on a path that has shaped the last several years of my career.

The more I looked into it, the wider the gap appeared. Despite more than 40 randomized controlled trials establishing cognitive behavioural therapy for insomnia as the gold standard first-line treatment, most clinicians still default to sleep hygiene advice that doesn’t work or medications that carry real risks for older adults. I realized that the problem wasn’t a lack of evidence, the challenge was with translating evidence into practice.

I have worked on this by co-chairing the Ontario Health’s Quality Standard for Insomnia Disorder, and started the Older Adult Insomnia Collaborative, a 45-member multidisciplinary network spanning Canada and the U.S. More recently, we completed co-design research with residents and staff across Ontario’s long-term care system. With grants in place to support some of this work and strong partnerships established, what I needed was protected time to focus on the next steps. The PSI Mid-Career KT Fellowship provides that. Over three years, I’m implementing a coordinated knowledge translation strategy focused on insomnia in older adults.

What are 3 to 5 general tips and notes you would pass on to those preparing their KT Fellowship application?

  • Show your relationships and collaborations and how they will shape your KT activities. Knowledge translation doesn’t happen in isolation. Demonstrate that you have genuine partnerships with the people who will use, benefit from, or be affected by the knowledge you’re translating — whether that’s clinicians, patients, families, or policymakers. Letters of support are helpful, but describing how those relationships shaped your plan is even more compelling.
  • Show what youve already built. The KT Fellowship isn’t about starting from scratch. Rather, it’s about having the right foundation in place and making the case that protected time is what will turn your groundwork into impact.
  • Connect your goals so they reinforce each other. If you’re working across settings or populations, show how the pieces fit together. Shared frameworks, coordinated dissemination, and cross-sector learning can help make your plan more compelling beyond a collection of standalone activities.

2026 PSI Graham Farquharson KT Fellow at the Starting Line: Passing the Baton to Dr. Saadia Sediqzadah

Upon receiving their approval letters and sharing the exciting news of the award with their community, the PSI Knowledge Translation (KT) Fellows begin preparing to get settled in their place at the starting line. As Dr. Saadia Sediqzadah embarks on her PSI KT Fellowship journey, we asked her few questions to know her beyond her recipient biography, as well as some notes she could pass on to future applicants. 

Please use 3 words to describe how you feel as you begin your KT Fellowship.

Excited (!), grateful, and curious.

Why did you apply for the PSI Graham Farquharson KT Fellowship? How does this award align with your current research and career goals?

Since starting my career as a clinician-investigator, I have been fortunate to have some protected time to develop my research career. I soon realized thought that it is very difficult to apply for grants, start and conduct research projects, hire and manage research staff, etc., with only one protected academic day in my week. What this ultimately meant was working on the research side of my career in the evenings and weekends (i.e., outside of clinic time). And that worked fine…until I had kids. As any parent knows, having and raising kids is both beautiful and will also turn your life upside down. Time is at a premium. By securing this Fellowship and increasing my protected research time, I have been given the gift of more time to do the research right.

I have a rewarding clinical career supporting youth living with psychotic illnesses. I truly love my clinical work but there are knowledge-gaps that impact the quality of care I can provide. I am driven to help try to fill these gaps and disseminate evolving knowledge in the field. As such, I applied for the PSI Graham Farquharson KT Fellowship and here we are today.

The Fellowship aligns with my research and career goals in other ways, too. I look forward to leaning into the KT side of my research projects. For example, we are starting a project to develop a patient decision aid to guide medical decision-making for youth living with psychosis. We are currently recruiting people with lived experience to join our steering committee which will oversee the entire three-year project. Additionally, knowledge users including patients, family members/caregivers, allied healthcare providers, and psychiatrists and family doctors will co-design the patient decision aid. This integrated KT approach was in part inspired by the KT plan I put together my PSI Graham Farquharson KT Fellowship application. It’s wonderful to see it in action already.

What are 3 to 5 general tips and notes you would pass on to those preparing their KT Fellowship application?

1) Start early. It’s a huge application with many components. Give yourself a couple of months to work on it so you don’t feel rushed and your reviewers have adequate time to provide feedback, and you have enough time to integrate their feedback.

2) Seek feedback. At Li Ka Shing Knowledge Institute, we have mandatory peer review for grant and salary award applications. If you are not at a research institute and/or do not have access to formal peer review, seek it out on your own. Reach out to colleagues with expertise especially in KT. If you have a great reviewer in mind and you don’t know them personally, even better – they are more likely to provide impartial and honest feedback. Don’t be shy – the worst they can say is no. Just do it.

3) Applying is *never* a waste of time. This mantra has served me well with every grant or award application this past year. There was a time where I used to think for certain opportunities: “Ah, I probably won’t win, so why bother.” Now, I don’t see any application as a waste of time. Why? Because even if I don’t win, at least I have all that background work ready to go for the next application. In other words, the most work happens the first time around. After that, it’s simply a matter of refining, reformatting, copying and pasting into future applications until you finally secure that win.

Good luck!

2026 PSI Graham Farquharson KT Fellow at the Starting Line: Passing the Baton to Dr. Archna Gupta

Upon receiving their approval letters and sharing the exciting news of the award with their community, the PSI Knowledge Translation (KT) Fellows begin preparing to get settled in their place at the starting line. As Dr. Archna Gupta embarks on her KT Fellowship journey, we asked her a few questions to know her beyond her recipient biography, as well as some notes she could pass on to future applicants.

Please use 3 words to describe how you feel as you begin your KT Fellowship.

  • Appreciative
  • Excited
  • Driven

Why did you apply for the PSI Graham Farquharson KT Fellowship? How does this award align with your current research and career goals?

With 15 years of experience as a comprehensive family physician in both community and academic environments, often serving underserved populations, I have seen how gaps in primary care can impact population health. Despite clear evidence that strong primary care leads to better health equity, is cost-effective, and keeps people healthier, Ontario’s primary care system still faces significant gaps. Many Ontarians continue to have difficulty finding a primary care provider or accessing the care they need when they need it.

I applied for the PSI Graham Farquharson Knowledge Translation Fellowship because it offers essential support for clinicians like me to address these challenges. To use my clinical and my health system experience to ask important questions and to help find solutions that can have an impact.  This fellowship provides me with protected time to focus on research and knowledge translation activities, allowing me to contribute to policy development, foster collaboration, and drive meaningful improvements in Ontario’s primary care system. This aligns strongly with my ongoing research and career goals, which center on advancing health equity and enhancing primary care for all Ontarians.

What are 3 to 5 general tips and notes you would pass on to those preparing their KT Fellowship application?

  1. Highlight the ways you intend to incorporate knowledge translation into your projects.
  2. Evaluate whether your plans are practical and consider how collaborating with others can help ensure their success.
  3. Seek out mentors who can support you throughout your fellowship journey.

Dr. Christopher Martin: Building Resilience in Healthcare: Supporting Physician Wellness Through Evidence-Based Training

“The PSI grant enabled my team and I to accomplish a research study on an expert-led, group intervention to aid with physician burnout. Without this grant, we would have been unable to provide this intervention on physician wellness and study its effectiveness.” -Dr. Christopher Martin

About Dr. Christopher Martin

Dr. Christopher Martin is an emergency and intensive care physician at Royal Victoria Regional Health Centre (RVH) in Barrie, Ontario, where he serves as Chief and Medical Director of Critical Care. With over 13 years of experience, he provides care for the region’s most critically ill patients while leading efforts to strengthen critical care delivery across Simcoe-Muskoka. He completed his residency and fellowship in Emergency Medicine and Critical Care at the University of Western Ontario and has practiced at RVH since 2011. In addition to his hospital roles, he is a transport medicine physician with Ornge Air Ambulance and previously a Trauma Team Leader at St. Michael’s Hospital, and he serves as Co-Medical Director of Trauma at RVH.

Dr. Martin founded RVH’s simulation program and was the hospital’s first Director of Medical Education, helping position the organization as a leader in virtual reality and immersive learning. His research interests include critical care quality improvement, medical education and simulation, virtual and regional models of care, health system leadership, and the use of big data and artificial intelligence (AI) to improve patient outcomes. He is also a strong advocate for patient-centred, values-based care and supports initiatives that promote meaningful goals-of-care conversations.

About the Funded Study

Led by Dr. Martin, the two-year PSI funded study “Teaching Practical Skills for Building Resilience in Healthcare Professionals: A Randomized Trial” set out to address a significant and well-documented problem: physician burnout. It is estimated that up to 30% of Canadian physicians experience burnout, often compounded by a lack of formal training in skills to manage stress and emotional fatigue.

Through the PSI Healthcare by Community Physicians grant, the study focused on the Self-Compassion Training for Healthcare Communities (SCHC) course, an evidence-based intervention designed to help health-care professionals build practical skills to manage stress, enhance well-being, and reduce burnout. An accredited SCHC trainer delivered the program through a combination of in-person and virtual sessions for hospital staff. The participants learned skills intended for everyday use in challenging clinical and personal situations.

Dr. Martin aimed to evaluate whether the use of these taught skills mediated changes in self-compassion and compassion satisfaction. This study directly addressed a critical gap in health care: limited access to evidence-based and locally delivered interventions that support physician wellness. By offering the SCHC course free of charge, the funding removed financial and logistical barriers that would otherwise have prevented many physicians from participating.

A total of 59 physicians enrolled in the six-week course, with small class sizes designed to encourage openness and meaningful discussion. While diary completion rates were low–limiting the ability to assess how skill use mediated outcomes–the repeated questionnaire measures demonstrated an overall positive impact on participants’ well-being. Physicians reported meaningful benefits from the skills taught, reinforcing the value of structured, evidence-based wellness training within hospital settings.

Impact of the Funded Study

Beyond Dr. Martin’s research findings, the funding created immediate and tangible benefits: nearly 60 physicians gained access to a high-quality intervention that supported resilience, self-compassion, and professional sustainability. As one participant noted: “I was skeptical that the skills taught in the course would be useful, but I have found myself employing them in many situations since and am grateful that our staff had funded access to this course.” -Dr. Adarsh Tailor

The PSI-funded study also generated important lessons about research design in busy clinical environments, highlighting the challenges of real-time self-reporting among physicians and informing future evaluation approaches.

“The PSI grant enabled my team and I to accomplish a research study on an expert-led, group intervention to aid with physician burnout,” says Dr. Martin. “Without this grant, we would have been unable to provide this intervention on physician wellness and study its effectiveness.”

Based on the positive outcomes, Dr. Martin plans to continue offering the SCHC course with the hospital supporting future physician participation. The study’s results reinforce the importance of investing in physician wellness, not only as a research priority, but as a practical strategy to support a healthier, more resilient healthcare system.

 

Dr. Jennifer Johnson: An Essential Workforce: How MOAs Supported Primary Care in COVID-19

“The grant from PSI helped me conduct my first independent study as the PI and research team lead. As a rural community primary care provider geographically distant from any university, it was greatly appreciated that PSI provided the support to conduct qualitative research on MOAs (Medical Office Assistants); an important, but understudied group in health care.” -Dr. Jennifer Johnson

About Dr. Jennifer Johnson

Dr. Jennifer Johnson was a family physician in Penetanguishene, Ontario for 28 years. She recently transitioned to leading the hospitalist service at the Georgian Bay General Hospital and practicing primary care as a locum. She is also an Adjunct Research Professor at Western University. Dr. Johnson obtained her medical degree from McMaster University–completing her residency in family medicine at the University of Calgary.

Dr. Johnson’s research interests include looking at how different occupations (including retirement) impact the health of patients that are seen in primary care. This interest extends to the health of family physicians, especially in the era of global pandemics. She is also curious about health systems; the primary care workforce; highway safety; and the effects of over-screening, overdiagnosis, and overtreatment on patients.

About the Funded Study

MOAs–otherwise referred to as receptionists or clerks–are the first point of contact for patients seeking family medicine services. Despite playing a central role in medical office operations and clinic flow, MOAs have been largely absent from health research. MOAs historically receive low wages and have little influence over clinic decision-making. This PSI-funded study, titled “Impact of the Covid-19 Pandemic on the Roles, Responsibilities and Health of Medical Office Assistants Working in Family Medicine Clinics in Ontario: Implications for Primary Care Access and Quality,” set out to fill this gap by documenting MOAs’ experiences during the COVID-19 pandemic–a period that placed intense pressure on primary care systems.

Dr. Johnson interviewed both MOAs and family physicians to understand how MOAs adapted during a period of rapid change. Her study’s findings revealed the depth of MOAs’ skills, relationships, and problem-solving abilities, many of which had gone unrecognized prior to the pandemic.

Impact of the Funded Study

Supported by the PSI New Investigator Grant, Dr. Johnson’s study found that the responsibilities of MOAs intensified significantly during the pandemic. As public health guidance shifted, MOAs were tasked with screening patients, delivering evolving COVID-19 information, enforcing masking and distancing policies, and ensuring clinic spaces were sanitized between visits. Many of them also played a key role in determining whether patients needed in-person care, or could be supported through phone or video visits.

MOAs relied heavily on their knowledge of the healthcare system and on the relationships they had built with patients. Their efforts helped reduce patient anxiety during a time of uncertainty and preserved access to primary care when many people needed it most. However, the increased demands came with challenges. MOAs reported higher levels of stress, frustration, and in some cases, verbal abuse from patients. These experiences highlighted the need for better training and tools to help MOAs manage conflict and maintain safe, respectful clinic environments.

The family physicians interviewed in the study emphasized that valuing, supporting, and including MOAs in decision-making processes were essential for a well-functioning primary care team. The study demonstrated that MOAs bring significant, untapped expertise and innovation. This expertise is needed in primary care systems now more than ever, as physician offices continue to operate under strain.

Dr. Johnson’s research has already informed real-world educational and system-level changes. Her findings were presented at Georgian College’s Program Advisory Committee meeting in October 2024, where instructors are now considering updating the MOA curriculum to include training in de-escalation and conflict management. The work was also highlighted at McWhinney Day in 2024, where it contributed to broader discussions on strengthening primary care teams. Dr. Johnson was invited to participate as a stakeholder in a larger MOA study being launched at Women’s College Hospital, reflecting the growing interest in improving support for MOAs across the province.

In addition to multiple poster and oral presentations at McWhinney Day 2023, Trillium Research Day 2023, and NAPCRG 2024 in Quebec City, this study has been published in the British Journal of General Practice Open, further widening its impact.

“The grant from PSI helped me conduct my first independent study as the PI and research team lead,” says Dr. Johnson. “As a rural community primary care provider geographically distant from any university, it was greatly appreciated that PSI provided the support to conduct qualitative research on MOAs (Medical Office Assistants); an important, but understudied group in health care.”

This study shows that MOAs are far more than administrative staff; they are essential healthcare workers whose contributions are critical for access, quality, and continuity of primary care. Their adaptability, patient relationships, and organizational insights are invaluable assets to the health system. As primary care continues to face resource shortages, the findings underscore the importance of investing in MOA training, well-being, and inclusion in team-based care.

 

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